Can I return my order?
Yes. We offer 60 day right of return from the day you receive your order. The item must be returned in original packaging and be in new and unused condition.

How do I return my order?
To start a return, register your return via the link below. Once your return has been registered, we will send you an email with further instructions and our return address.

Start a return

How much does it cost to return?
The price for return shipping depends on the country your order is delivered to:

Austria, Belgium, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia & Spain — €12,90

Denmark — DKK 129
Poland — PLN 33.90
The Czech Republic — 422 CZK
Switzerland — CHF 12.90
USA — 12.90 USD

Return shipping is paid by the customer.

Can I exchange my item?
Yes. If you wish to exchange an item, please contact us and we will help you arrange the exchange. You are responsible for any price differences between the products as well as shipping costs in connection with the exchange.

What do I do if I receive a damaged or defective item?
If your order arrives damaged or defective, please contact us as soon as possible and attach pictures that clearly show the problem. We will help you with an exchange or refund.

What happens if I don't pick up my package?
If your package is not picked up and therefore automatically returned to us, shipping and handling costs will be deducted from your refund. The amount depends on the country the order was sent to.

Please ensure that the item is securely packed when returning, preferably in the same way as when you received it.

We reserve the right to refuse returns that do not meet our returns guidelines.

Can I return or exchange personalized products?
No. Personal and custom-made products cannot generally be returned or exchanged. This applies to products that are manufactured according to your individual wishes, for example with a name, date, picture or personal design, as the product is manufactured specifically for you and cannot be resold.

This does not apply if the product is defective, damaged or does not correspond to what you ordered.

Can I get a refund for a service I ordered?
Services that have already been performed, for example framing, cannot be refunded. If you have ordered a framing service and the work has already been carried out, the cost of the service itself will therefore not be refunded in the event of a return.

Do you need help?
If you have any questions about returns or exchanges, you are always welcome to contact us. We are happy to help!